Hi there, I'm

MD FAHIMUL ISLAM

IT Support Specialist

Experienced in troubleshooting hardware, software, and network issues across multi-site environments, delivering 1st-3rd line support, rapid incident resolution, and stable day-to-day operations.

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About Me

A little background on who I am

I'm MD FAHIMUL ISLAM, an IT Support Specialist with over five years of hands-on experience in IT infrastructure, digital systems, and customer service. I thrive in fast-paced environments where I can apply my problem-solving skills to diagnose and resolve technical issues quickly and efficiently.

My experience spans desktop support, network troubleshooting, Active Directory administration, and cloud-based productivity tools like Microsoft 365. I believe that great IT support is about more than fixing machines — it's about empowering people to do their best work.

I completed my BSc in Information Technology from Middlesex University London. Outside of work I enjoy keeping up with the latest developments in cybersecurity, automation, and cloud computing.

London, United Kingdom
BSc Information Technology
Oracle Cloud | Google AI Essentials
Available for new opportunities
5+ Years Experience
500+ Tickets Resolved
98% User Satisfaction
15+ Technologies

Technical Skills

Technologies and tools I work with

Desktop & OS Support

  • Windows 10 / 11
  • macOS
  • Active Directory
  • Hardware Troubleshooting
  • Software Installation & Config

Networking

  • TCP/IP, DNS, DHCP
  • VPN Setup & Support
  • Wi-Fi Configuration
  • Backup & DR
  • Network Storage (NAS)

Microsoft Ecosystem

  • Microsoft 365 Administration
  • Azure AD / Entra ID
  • Intune (Endpoint Management)
  • Exchange Online
  • SharePoint & Teams

ITSM & Ticketing

  • ServiceNow
  • Jira
  • ITIL Processes
  • Ticket Management
  • UAT / Functional Testing

Security & Compliance

  • Endpoint Protection
  • Cybersecurity Awareness
  • Identity & Access Hygiene
  • Patch Management
  • GDPR Compliance

Cloud & Data

  • Oracle Cloud Infrastructure
  • SQL Queries
  • Excel Data Validation
  • PowerShell (Basic)
  • Device Imaging / Deployment

Work Experience

My professional journey

Digital Notetaking and eSupport Consultant

Current

Terra Consultancy — London, UK

Oct 2025 – Present

  • Provide digital notetaking and technical eSupport in multi-sector environments.
  • Deliver IT-focused communication support and documentation aligned to technical standards.
  • Apply secure data-handling practices and adhere to client governance, SLAs, and compliance protocols.

IT Support Technician

Hawkridge Hamilton — London, UK

Aug 2025 – Jan 2026

  • Delivered 1st-3rd line desktop and remote support across multiple sites.
  • Installed, configured, and maintained endpoints and peripherals to minimise downtime.
  • Supported rollouts, updates, and patching to strengthen stability and cybersecurity posture.
  • Documented incidents and SOPs to reduce repeat issues.

IT Support Specialist

Store 974 Electronics W.L.L — Doha, Qatar

Sep 2019 – Aug 2024

  • Provided Tier 1-2 support to hybrid/remote users, consistently achieving SLA targets.
  • Configured and supported Microsoft 365 and Microsoft Teams to streamline collaboration.
  • Implemented baseline cybersecurity measures and promoted secure practices with staff.
  • Monitored network and system health using diagnostic tools to address recurring issues proactively.

Get In Touch

I'd love to hear from you — let's connect!

Location

London, United Kingdom

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